Shipping Policy
At ZenCalm™, we want your pup feeling calmer as soon as possible — so we work hard to get every order packed and shipped quickly, safely, and with care.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order is on its way, you'll receive a confirmation email with your tracking number so you can follow it every step of the way.
Shipping Times
Most orders arrive within 3–7 business days after processing. Delivery times vary by destination, and some international orders may take a little longer depending on your location and local carrier conditions.
Estimated delivery windows:
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United States: 3–7 business days
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Canada: 5–10 business days
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United Kingdom & Europe: 5–12 business days
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Australia & New Zealand: 7–14 business days
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Rest of world: 7–21 business days
Please note these are estimates, not guarantees. Occasional delays can happen due to customs, weather, or carrier disruptions outside our control.
Tracking Your Order
Every ZenCalm™ order ships with a tracking number, sent to your email as soon as your package leaves our facility. If you haven't received tracking info within 3 business days of ordering, please check your spam folder or reach out to us — we're happy to help.
Shipping Insurance
For your peace of mind, all ZenCalm™ shipments are fully insured. If your package is lost, damaged, or doesn't arrive as expected, contact us and we'll make it right — whether that means a replacement or a full refund.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees determined by your country's regulations. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Wrong Address or Failed Delivery
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or failed delivery, we'll reach out to arrange reshipment (additional shipping fees may apply).
Need Help?
We're real people who love dogs, and we're here whenever you need us. For any shipping questions or concerns, reach out to shopzencalm@gmail.com and we'll get back to you as soon as possible — usually within 24 hours.
