We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopzencalm@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopzencalm@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopzencalm@gmail.com.
Return & Refund Policy
At ZenCalm™, your dog's comfort comes first — and so does your peace of mind. If your collar isn't bringing the calm you hoped for, we're here to make it right with our 30-Day Money-Back Guarantee.
Our 30-Day Money-Back Guarantee
You have 30 days from the day your order arrives to request a return for any reason. We want you and your pup to feel completely confident in your purchase — if it's not the right fit, we'll take care of you.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused, with tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Start a Return
Starting a return is simple — just send us a quick email at shopzencalm@gmail.com and we'll take it from there. If your return is approved, we'll email you a return shipping label along with clear instructions on where to send your package.
Please note: items sent back to us without first requesting a return can't be accepted, so always reach out to us first. We're real people, and we'll get back to you as soon as we can.
Damaged, Defective, or Wrong Items
We package every order with care, but if something arrives damaged, defective, or just not what you ordered — please let us know right away. Inspect your order as soon as it arrives and contact us at shopzencalm@gmail.com so we can evaluate the issue and make it right.
Items We Can't Accept
A few items can't be returned, including:
- Sale or discounted items
- Gift cards
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, just reach out — we're always happy to help.
Exchanges
The fastest way to get exactly what you want is to return the original item and, once your return is accepted, place a separate order for the replacement. That way, your new collar gets to your pup as quickly as possible.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As with all returns, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we'll send you a quick email letting you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may need a little extra time to process and post the refund on their end. If more than 15 business days have passed since your return was approved and you still haven't seen your refund, please contact us at shopzencalm@gmail.com and we'll look into it right away.
Still Have Questions?
We're a small team of dog lovers, and we're here whenever you need us. For any return or refund questions, email us anytime at shopzencalm@gmail.com — we typically respond within 24 hours.
