How Can We Help?

Questions about an order, product, shipping, or anything else? Send us a message and our team will be happy to help.

Quick Help

Do you offer a money-back guarantee?

Yes — every ZenCalm order comes with a 30-day money-back guarantee. If a product isn't the right fit for your dog, just reach out to our team within 30 days of delivery for a full refund. No need to send anything back.
Is ZenCalm safe for my dog?

Yes. Our products are made with pet-safe materials and designed with your dog's comfort in mind. As with anything new, we recommend introducing it gradually, supervising early use, and checking in with your vet if your dog has an existing health condition or is on medication.
Will my dog need time to get used to a new product?

Most dogs settle in within the first few days of trying something new — whether it's a collar, a bed, or a mat. We recommend introducing it during a calm moment at home and supervising the first few uses. If it's still not the right fit after that, you're covered by our 30-day guarantee
Do you offer free shipping?

Yes — we offer free shipping worldwide on every order, no minimum required.
What is your return & refund policy?

We back every product with a 30-day money-back guarantee. If it's not working out for your dog, just contact us within 30 days of delivery and we'll process a full refund — no return shipment needed.
When will my order arrive?

Orders are processed within [1–2 business days], and delivery times vary by location — typically [4-10 business days] domestically and [6-12 business days] internationally. You'll get a tracking link by email as soon as it ships.
Where are your products made?

Our products are manufactured by vetted, trusted manufacturers in China. We work closely with them on quality standards, which lets us bring well-made pet products to dog owners at a price that's accessible for most families.